If your company has a Facebook Page and a verified Business Manager Facebook Profile, then you can activate Pingueen with WhatsApp Business API. If you do not meet yet those requirements, we will activate a procedure to verify your profile and upon FB approval, a WhatsApp account will be activated and linked to your FB profile

Upon configuration, an active mobile number – which has been never linked to WhatsAPP – is required

Pingueen is a WEb and mobile platform (iOS e Android) compatible with WhatsAPP, the most used Instant messagging service. . This is possible with the API Business, that are made available by a FB certified provider.
When a client sends a query with his personal WhatsApp account, a conversation opens up and it lasts 24h from the last message. During this conversational window, you can interact with the client and respond real time to all their queries with text or multimedia messages. You are also able to initiate a contact with your clients thanks to the notification services bu using message templates that have been previously approved by Facebook (template messages)and that aim to provide information, for example event reminders, order confirmation and bookings. WhatsApp regulations do not consent the platform use for promotional finalities to safeguard end users against spamming

Templates are standard messages that have been approved in advance by Facebook. Pingueen enables you to use template messages to initiate communication with clients who never contacted your company on WhatsApp. using this phone number. In addition, you can use such messages to reply to a client who has not received your reply within the 24 hours. Template example: Good morning [Name of the client], Studio Emme is contacting you for an updating about your last query. Upon your confirmation, we send all the information. ”
Our team will support you to decide and to create message templates that works best for your business.

WhatsApp regulates what products and services can be messaged about. When sales regulations are not respected, WhatsApp has the right to ban the company to use its services. To learn more please visit: www.whatsapp.com/policies/commerce-policy/

Yes, Pingueen is available for as many users as you like, via Web and via mobile

Certainly! Depending on the company business, you can choose between two dedicated modules: 1) Planning of appointments, bookings management, collecting orders of products or services and planning of assistance. Are you a craftsman? You could use the Assistance Module to programme your interventions with an automatic reminder to your clients based to your availabilities. Do you run a service company? You could use the Appointment Module so that your clients can receive their appointment confirmation and related details directly on WhatsApp. You could tag the conversation as important. In addition, you can decide when you want to be available and what automatic message you would like to send to your clients who can communicate with your company anyway to anticipate their requests.

Inform via text messaging or via the dedicated QR Code the service and your phone number on all online and offline communication channels that you normally use:
– Company Website
– Google My Business Card
– Social Networks: Facebook, Instagram, Linkedin
– newsletter to which your clients subscribe
– Text messaging campaign- – On paper: brochures, catalogues, manuals and all tecnical product information sheets
– and directly at the headquarters of your company with flyers and business cards.

Advertise your phone number on all online and offline communication tools you normally use and reach out people who do not know you yet.

Nothing!
Your clients do not need to download any dedicated app or to navigate any website. They do not need to learn anything new. To communicate with your Company it is enough for clients to use their messagging tool they prefer – WhatsApp or Text Messaging. It is very simple

No, there is no limit. You can interact with as many clients as you want. Each client who contacts you has an individual form with all requests in process and an archive with all completed requests. Furthermore, the Personal Data part is attached to the client consent to treat confidential information; this gives you the legal permission to send template reminders for any activity update.

No, discount campaigns are not allowed. Pingueen is a channel to “listen” to all clients requests and to be always available. This facilitates the development of a trust relationship. You can send updates about client requests at any time through the templates; however, you cannot plan any marketing push campaigns.
Pingueen enable your clients to contact your company in a very convenient and prompt manner so that they can receive details about deals and discounts that they came across with on your communication channels or directly at your stores.Con Pingueen, sono i tuoi clienti a contattare la tua azienda in modo comodo ed immediato per ottenere dettagli sulle offerte e promozioni che hanno letto sui tuoi canali di comunicazione o direttamente nel tuo punto vendita.

Contact our team via email at: vendite@pingueen.it. We will provide you all the necessary information to decide about the subscription which works best for your company.

Pingueen offers an annual subscription with an automatic renewal. Should you decide to discontinue the subscrition, you can write to vendite@pingueen.it 30 days before the expiry date; at that point the team will discontinue your subscription.